International Shipping & Export Policy

1. We ship worldwide

Angalamman Traders accepts orders from customers outside India and exports to most countries. Coir fibre, coir pith, coir rope, coir mats and coir twine are all available for export, whether as a single parcel or as a full container load.

International orders are accepted from any country not listed in section 10 below. If you are unsure whether we can reach you, ask us before you pay — we will confirm serviceability and quote freight in writing.

2. How to place an international order

Our published web prices cover the goods only and are quoted for delivery within India. Because international freight depends on weight, volume, destination and mode, we quote it per order rather than charging a flat rate at checkout.

1. Tell us the products, the quantity, and the full delivery address including country and postal code — by email to admin@angalammantraders.com or through the contact page.
2. We reply within one working day with a proforma invoice: goods value, freight, packing, documentation charges and the estimated transit time, all itemised.
3. If you accept the quotation, we send you a secure payment link. Payment is made by international debit or credit card, or by bank transfer for larger consignments.
4. We dispatch on receipt of cleared funds and send you the tracking number, the commercial invoice, the packing list and any certificates your customs authority requires.

For sample quantities we can often ship on the published price plus a documented courier charge, with no proforma step. Ask and we will tell you which route is cheaper.

3. Currency, card payments and conversion

All our prices are set and charged in Indian Rupees (INR). This is the amount that appears on your proforma invoice and the amount we are paid.

If you pay with a card issued outside India, your bank converts the INR amount into your own currency at its exchange rate on the day it settles the transaction, and may add its own foreign transaction or cross-border fee. That rate and that fee are set by your card issuer, not by us. The figure on your statement will therefore differ slightly from any indicative conversion we show you, and we cannot control or reimburse the difference.

International card payments are processed by our payment gateway over an encrypted connection. We never see or store your full card number — see our Privacy Policy.

4. Freight charges

Freight is quoted per order. What drives the price:

• Chargeable weight. Coir is bulky relative to its weight, so air freight is usually billed on volumetric weight (length × width × height in cm ÷ 5000), not actual weight. We always quote on whichever is higher, because that is what the carrier bills us.
• Destination country and postal code, including any remote-area surcharge.
• Mode — courier, air cargo, or sea freight (LCL or FCL).
• Export packing and palletisation, where the destination requires it.
• Documentation and certification, itemised in section 7.

We pass on the carrier’s rate plus our documented handling cost. We do not mark freight up as a hidden margin, and we will show you the carrier quotation if you ask.

For orders above roughly 500 KG, sea freight is almost always dramatically cheaper than air. We will tell you when that is the case even though it means a slower delivery.

5. Delivery estimates

Transit time is counted from dispatch, not from the date you order, and excludes the time a consignment spends in customs at your end — which we cannot predict or control.

These are working-day estimates from our carriers, not guarantees. Customs inspection, port congestion, weather, strikes and public holidays at either end can extend them materially. We will not treat an order as late, or refund freight, on account of a customs hold.

6. Customs duties, import taxes and clearance

All import duties, taxes, VAT/GST, customs brokerage and clearance charges levied by the destination country are payable by you, the buyer. They are not included in our prices and not included in the freight we quote.

We ship on DAP (Delivered at Place) terms unless your proforma invoice says otherwise: we pay to get the goods to your address, you pay everything the importing country charges on arrival. We can quote DDP terms, where we pre-pay duties, for some destinations — ask.

You are the importer of record. It is your responsibility to know whether your country permits the import of coir products, and to hold any import licence or registration your own law requires. Please check before you pay, because:

• If a consignment is held, seized or destroyed by your customs authority, we cannot refund it. See section 12.
• If a consignment is refused or abandoned because duties were not paid, the return freight and any storage or demurrage charges are deducted from any refund.

We declare the true transaction value on every commercial invoice. We will not undervalue a shipment, mark goods as a gift, or alter a declaration to reduce your duty. Those are customs offences in both countries and we will decline the request.

7. Export documentation and plant-health certification

Every export consignment travels with:

• A commercial invoice stating the true value in INR;
• A packing list with net and gross weights and package dimensions;
• The airway bill or bill of lading;
• The applicable HS code — coir products generally fall under heading 5305 (coconut fibre, raw or processed), with mats and floor coverings under 5702/5705 and coir pith under 5305 00 40. We state the correct code on the invoice; your broker should verify the classification your customs authority applies.
• A certificate of origin, where your country requires one or where a preferential trade agreement makes it worth having.

Phytosanitary certification. Coir is a plant product. Australia, New Zealand, the United States, Canada, the European Union and several other jurisdictions require a phytosanitary certificate — and in some cases fumigation or heat treatment — before coir fibre or coir pith may be imported. We arrange certification through the plant-quarantine authority and pass on the actual fee. It typically adds 3–7 working days before dispatch. Tell us your destination at quotation stage so we can build this into the timeline rather than surprising you with it.

8. Packing for export

Fibre and pith are compressed into bales; pith is also available in 5 KG blocks. Export consignments are wrapped to survive handling and sea air, but deliberately remain breathable — sealed plastic traps moisture and coir will develop mould in a container over a long voyage.

Where a destination enforces ISPM-15 on wood packaging, we use only heat treated and stamped pallets, or we palletise on moulded pressed pallets that fall outside the standard. Either way the consignment will not be refused at the border for its packing.

9. Tracking an international order

Your order number works on our order tracking page exactly as a domestic one does — enter it with the email address you used when ordering. Once we dispatch, the carrier’s international tracking number is recorded against the order and shown there.

For sea freight we send the bill of lading and the vessel details by email, and the shipping line’s own portal will carry the container movement.

10. Countries we cannot ship to

We do not ship to any country or party subject to sanctions or export restrictions under Indian law, United Nations Security Council resolutions, or the sanctions regimes our carriers and banks are bound by. We screen international orders against those lists before dispatch.

We also cannot ship where our carriers do not operate, where the destination prohibits the import of coir or untreated plant material, or where an active conflict, embargo or postal suspension makes delivery impossible. If your order falls into any of these categories we will tell you and refund you in full, before dispatch.

11. Delays, failed delivery and refused consignments

Carriers normally attempt delivery up to three times. If a consignment cannot be delivered because the address was wrong, nobody was available, duties went unpaid, or the shipment was refused without cause, it is returned to us or abandoned at destination.

Where goods are returned to us in resalable condition we refund the goods value less the actual outbound freight, the return freight, and any storage, demurrage or destruction charges the carrier or customs authority levies. These costs are real and are often a large fraction of an international order — please make sure your address, phone number and any import registration are correct before you pay.

12. International returns and refunds

Our Refund & Cancellation Policy applies to international orders, with these additions:

• Cancellation before dispatch is refunded in full, including freight, as long as export documentation and certification have not yet been paid for.
• Damage or shortage in transit must be reported within 7 days of delivery — longer than the domestic window — with photographs of the goods, the packaging and any carrier damage notation. We raise the claim with the carrier and refund or replace once it is settled.
• Change-of-mind returns are not accepted on export orders. Return freight on coir routinely exceeds the value of the goods, and re-importing them attracts Indian customs duty. We would rather send you a sample first.
• Freight, duties and certification fees are not refundable once incurred, because we cannot recover them either.
• Goods seized or destroyed by your customs authority cannot be refunded. This is why section 6 asks you to confirm your country permits the import before paying.
• Refunds are returned in INR to the card or account used to pay. Your bank converts back at its own rate on the day of the refund, so the amount that lands in your currency may differ from what you originally paid. That exchange difference is not something we can make up, and cross-border refunds typically take 7–21 working days to appear.

13. Questions before you order

International orders are worth a conversation before money changes hands. Tell us the destination and the quantity and we will tell you honestly what it will cost, how long it will take, and what your customs authority is likely to ask for. Reach us on the contact page.