Refund & Cancellation Policy

1. Cancelling an order

Before dispatch

You may cancel an order at any time before it is dispatched — that is, while its status is Confirmed or Processing. Email or call us with your order number and we will cancel it and refund you in full, including any shipping charge.

After dispatch

Once an order has been handed to the courier it cannot be cancelled. You may refuse the delivery, in which case it is treated as a return under section 3 and return freight applies.

Cancellation by us

We may cancel an order and refund it in full if:

• the stock turns out to be unavailable or below our quality standard;
• your pincode is not serviceable by our courier partners;
• a pricing error is discovered before dispatch; or
• we reasonably suspect fraudulent use of a payment method.

2. Failed and abandoned payments

If a payment fails, is cancelled, or you close the payment page, no money is taken and no stock is reserved. The order is simply marked as failed. You can order again at any time.

If money left your account but the order still shows as unpaid, it is almost always a settlement delay at the bank. Such amounts are auto-reversed by the bank within 5 to 7 working days. Send us the order number and your payment reference and we will check it against our gateway records.

3. Returns

What we accept

We accept returns within 7 days of delivery where the goods are:

• damaged in transit — wet, torn or crushed on arrival;
• not what you ordered — wrong product, wrong grade or wrong quantity; or
• short in weight — the delivered weight is materially below the ordered weight.

Report the issue within 48 hours of delivery with clear photographs of the packaging and the goods, and keep the original packaging until the claim is resolved.

What we cannot accept

• Goods that have been used, cut, dyed, soaked, expanded or otherwise processed.
• Natural variation in colour, fibre length or texture between batches — coir is an agricultural product and is never perfectly uniform.
• Small weight variation within the trade tolerance of ±2% for baled fibre and pith.
• Made-to-order or custom-cut quantities.
• Returns reported more than 7 days after delivery.

If you are unsure whether a product suits your application, ask us for a sample before ordering in quantity. We are glad to send one.

4. How to raise a claim

1. Email support@angalammantraders.com within 48 hours of delivery.
2. Include your order number, what is wrong, and photographs of the goods and packaging.
3. We respond within 2 working days, usually sooner.
4. If a return is approved we arrange the pickup, or reimburse your return courier cost against a receipt.
5. Once the goods reach us and are inspected, we process your refund or replacement.

5. Refund amounts

• Cancelled before dispatch: full refund, including shipping.
• Damaged, incorrect or short consignment: full refund of the affected items, including their share of shipping; or a free replacement, whichever you prefer.
• Delivery refused or failed for reasons within your control: refund of the order value less the actual outbound and return freight.
• Partial return: refund of the returned items only. The original shipping charge is not refunded if the rest of the order is kept.

6. Refund method and timeline

Refunds are always issued to the original payment method through Cashfree Payments. We cannot refund to a different card, account or UPI ID.

Once a refund is approved:

• We initiate it with the gateway within 2 working days.
• UPI and wallet refunds usually appear within 3 to 5 working days.
• Card and net-banking refunds usually appear within 5 to 10 working days, depending on your bank.

The time taken after we initiate the refund is controlled by your bank, not by us. We will give you the refund reference so you can follow it up if needed.

7. Order status and tracking

You can check your order’s current status, payment status and tracking ID at any time on the order tracking page. This is also the quickest way to confirm whether an order was cancelled or refunded.

See also our Terms & Conditions and Shipping Policy.